The World According to Mitch
The home on the web of SWMI Consulting and Mitch Garvis, a certified trainer, courseware creator, and community leader.

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  • Basic Customer Service?

    “The minute you feel the air conditioning aboard the ship your vacation begins, and there will be absolutely no stress or aggravation for four days.  The entire staff aboard the cruise ship is there to make sure you enjoy yourself!”  Our (absolutely fabulous!) travel agent promised.  It...
    Posted to The World According to Mitch by Mitch Garvis on 07-28-2010
    Filed under: travel, Customer Service, Cruise, Service
  • What’s in Your laptop bag?

    I have noticed of late a trend… a plethora of articles listing the contents of one’s laptop bag.  Far be it from me to miss a writing bandwagon, so here it goes! Laptop Bag: Firstly I should mention that I switch laptop bags with boring frequency; at present I have the Ogio VP Messenger which was...
    Posted to The World According to Mitch by Mitch Garvis on 07-20-2009
    Filed under: Article, laptops, contents, laptop bag, travel
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