ISP Control Issues

It is amazing what we as IT Professionals come across sometimes.  My colleague Sharon Bennett recently posted an article about what (to me) seems like a combination of laziness on behalf of a technician and secrecy (for secrecy’s sake) on behalf of the Internet Service Provider.

I want to be clear, I do not think that most Bell technicians would do what this one did, although it is clear to me that this particular one dropped the ball either because they did not know any better (poorly trained) or didn’t care (poorly motivated).  I confess it has been a lot of years since I last crimped my own RJ-45 cable, but from the pictures that Sharon provides it is easily apparent that this technician tried (and failed) to do just that.  Had he done it right, nobody would have cared.

The fact is in this day of quotas trumping customer service it is a shame that technicians will look you in the eye and say ‘Yeah, your Internet is working properly.’  Well can I connect to the Internet? ‘I don’t know… I haven’t checked.  But I assume so!’

Lesson? Whether you are a consumer or a top IT professional, never let the technician leave before he is able to show you that your connection is working.  Sharon and I might know to look for loose (or disconnected!) cables, but most people wouldn’t.

As for the cable? It just goes to show you that shoddy work is usually indicative of a job shoddily done.


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