Updating the Dell ‘Customer Service’ issue

For those of you who are keeping track, it has been 10 days since Dell’s ‘Customer Care’ department assured me that they would call me back three days later… and three days before the day I told them I would write my article.  As I am out of the country until the 8th, I will delay that article until I turn my phone back on the December 9th.  I am still hoping that they will come through… but it is really a shame that they have kept me hanging not for 10 days, but for (to date) 2.5 months, and for a (get this!) $22 keyboard.

My hopes are not high, but I really hope they come through!

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