I have been having an issue with the device… it’s a networking issue that is absolutely not normal behaviour. The Microsoft Store replaced it for me once, but I am still having the issues. I requested a call-back from Surface Support this week; I was assured by the site that I would receive a call within 34 minutes. However 30 minutes later (after counting down the whole while) they changed the status to ‘Sorry, our support desk is closed, so call-backs are not available. Please try again during normal business hours.’ Crap.
The next day I opted for on-line chat (during normal business hours). I waited for an hour plus (the expected wait time was 22 minutes). Finally Kaylee came onto the chat; after I explained the problem to her she reset the chat… in other words, the problem was over her head so she decided to waste my time and let me go back into the queue… for another hour long wait.
I am pissed now, and am ready to take the device back to the Microsoft Store and get my money back so that I can go elsewhere and buy a device that doesn’t have these issues.
What do you think?
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