Expensive Pieces of Plastic

Once again, I find myself sitting at the Microsoft Store in Yorkdale Mall, Toronto.  Frankly, if it were not for the snow and traffic, I likely would have dealt with this online, once I got around to it… but Highway 401 through Toronto has a tendency of being congested, so here I sit. Over the … Continue reading Expensive Pieces of Plastic

Why I chose the Pro.

I walked into the Microsoft Store in Yorkdale on a Wednesday evening with money to spend, and I was going to walk out with a new device.  The question was… which one? A couple of months ago Microsoft announced two new devices: The Surface Pro 4 and the Surface Book.  The Pro4 looks a lot … Continue reading Why I chose the Pro.

Surface Pro 4: First impressions

I must be mellowing as I get older. When I got my Surface Pro (was it really only February of 2013 that they came out?) I was still working with Microsoft, and a colleague at the Microsoft Store in Toronto (back then there was only the one) arranged for me to get in early so … Continue reading Surface Pro 4: First impressions

Thank You For Lousy Customer Service!

When I moved into my condo I bought a refurbished Cuisinart coffee machine.  You know, the type that brews Keurig coffees.  It was my first purchase for the condo, and I was very proud of it.  Why?  Well for one thing it is a very nice machine, and for another… well, mornings are just better … Continue reading Thank You For Lousy Customer Service!

Should I return the Surface Pro 3?

I have been having an issue with the device… it’s a networking issue that is absolutely not normal behaviour.  The Microsoft Store replaced it for me once, but I am still having the issues. I requested a call-back from Surface Support this week; I was assured by the site that I would receive a call … Continue reading Should I return the Surface Pro 3?

Consumer Camp: Your chance to ask the REAL experts!

The MVPs are coming! Yes, on May 29th there will be a plethora of Microsoft MVPs (Most Valuable Professionals) congregating at the Microsoft Store in Square One, Mississauga.  Some of us will be there to answer your questions, some will be giving presentations on topics of interest. The rest of us will be there to … Continue reading Consumer Camp: Your chance to ask the REAL experts!

A Tour of the Surface Pro with Tom’s Hardware

On the day that Microsoft released the Surface Pro I sat down with Alex Davies from Tom’s Hardware (www.tomshardware.com) and gave him a little tour of the device.  He recorded it and that recording went live on Monday.  Check it out and let me know what you think! –MDG http://www.tomshardware.com/news/Microsoft-Surface-Pro-Hands-on-Demo,21030.html

Microsoft Surface with Windows 8 Pro: It’s Here!

For most of the months of October through December, while I was on tour talking about Windows 8, the new Office 2013 & Office 365, and Windows Server 2012 the most common question I heard was not about any of these products… it was something like ‘So where’s your Surface? Why don’t you have a … Continue reading Microsoft Surface with Windows 8 Pro: It’s Here!

The Microsoft Store: The place to be this week-end

If you are in or around the Greater Toronto Area this week-end then there is no better place to be than the Microsoft Store in Yorkdale Mall. The first international store and the largest in the chain, the opening of Microsoft's newest retail store can only be descried as a huge success, with literally hundreds … Continue reading The Microsoft Store: The place to be this week-end