Category: Customer Service
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Welcome to Canada! Welcome to Second Rate Customer Service
I am not going to lie. It is good to be back in Canada. It was a stressful return, but most of it is now behind me, and I can relax. A couple of weeks ago a friend came to visit (and brought my Princess Sophie to me!). She has lived most (or all) of…
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Customer Service… and not.
I have had two very different experiences with Customer Service this week which I would like to share. Sometimes a product breaks, and it is nobody’s fault. When this happens, and especially when then product is a recent purchase, it is the company’s responsibility to fix or replace it for you. However most companies are…
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A Product Reviewer’s Integrity
I do not remember when or what was the first product I was asked to review for this blog, but it certainly goes back more than a decade. From the very beginning, I decided that I needed to balance my integrity with a life of positivity. As such, I have told every company, large and…
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Thank You For Lousy Customer Service!
When I moved into my condo I bought a refurbished Cuisinart coffee machine. You know, the type that brews Keurig coffees. It was my first purchase for the condo, and I was very proud of it. Why? Well for one thing it is a very nice machine, and for another… well, mornings are just better…
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Customer Service… do YOU get it? Wake Up!
I spend far too many nights in hotels. One of the services I rely on is the wake-up call, and this week I was reminded of the episode of Seinfeld by that name… I got to the hotel, left my 6:30am wake-up call, and went to sleep with the peace of mind that I would…
The World According to Mitch 