Welcome to Canada! Welcome to Second Rate Customer Service

I am not going to lie. It is good to be back in Canada. It was a stressful return, but most of it is now behind me, and I can relax.A couple of weeks ago a friend came to visit (and brought my Princess Sophie to me!). She has lived most (or all) of her … Continue reading Welcome to Canada! Welcome to Second Rate Customer Service

Customer Service… and not.

I have had two very different experiences with Customer Service this week which I would like to share.Sometimes a product breaks, and it is nobody’s fault. When this happens, and especially when then product is a recent purchase, it is the company’s responsibility to fix or replace it for you. However most companies are not … Continue reading Customer Service… and not.

A Product Reviewer’s Integrity

I do not remember when or what was the first product I was asked to review for this blog, but it certainly goes back more than a decade.  From the very beginning, I decided that I needed to balance my integrity with a life of positivity.  As such, I have told every company, large and … Continue reading A Product Reviewer’s Integrity

Thank You For Lousy Customer Service!

When I moved into my condo I bought a refurbished Cuisinart coffee machine.  You know, the type that brews Keurig coffees.  It was my first purchase for the condo, and I was very proud of it.  Why?  Well for one thing it is a very nice machine, and for another… well, mornings are just better … Continue reading Thank You For Lousy Customer Service!

Customer Service… do YOU get it? Wake Up!

I spend far too many nights in hotels. One of the services I rely on is the wake-up call, and this week I was reminded of the episode of Seinfeld by that name... I got to the hotel, left my 6:30am wake-up call, and went to sleep with the peace of mind that I would … Continue reading Customer Service… do YOU get it? Wake Up!