I’ve said it before and I’ll say it again… I do like my Surface Pro 3. With that being said, I know everyone has different tastes, and some people are not going to like it. A couple of months ago my sister, a long time Mac user (and Apple Fanboi) told me that her new job would be giving her a Pro 3, and asked what I thought of it. I told her – it predated my realizing the extent of the network issues – that I loved it, and expected she would too.
Last week she e-mailed me to tell me that she really hated it. It crashed a number of times in the first week, and she does not have the patience for these errors – she said her Macs (all of them) just work, and don’t have blue screens of death or other issues.
Now to be fair to the Surface team, a lot of the issues she outlined had to do with Windows 8.1, Microsoft Office, OneDrive, and the Microsoft Account. I understand her frustration – if you take the device out of the equation, those are four different products from four different teams that are all supposed to work together seamlessly… but don’t. I respect that Microsoft has a lot of different products, but if you are going to stop talking about products and start talking about solutions then you should make sure your teams work together a lot closer to make sure that seamless really is seamless.
I probably know Windows better than 99.5% of the population, and work very fluently across these four products… but one of the reasons for that is because I have come to understand that sometimes the seams between them are going to show, and like a Quebec driver I have learned better than most to navigate the potholes. However if Microsoft really wants to stay at the top in an era where customers do want things to just work, they had better get off their butts, come down off their high horses, and start making sure that seamless really is just that.
I want to be clear… I am not trading in my devices for Macs (or Linux). While I do have an iPhone (See article) I would just as soon have an Android or a Windows phone. I love Windows 8.1, and even now at my office I cringe at having to work with Windows 7 (Ok, cringe is a strong word… I just wish it was Windows 8.1!). However I have worked with iPads, Androids, Macs, and more, and I know that those solutions do make for a better experience with regard to some features than the Microsoft ecosystem. I hope that under Satya things get better… but nearly a year into his tenure and I don’t see much progress.
In the meantime I am strongly considering going to open an account at one of the banks that is currently offering free iPad Minis to new account holders!