Lemons and Laurels

I don’t generally do this, but I had a great experience with a computer store’s service department last week… and a lousy one.  I want to give credit where credit is due.

Firstly I am not going to badmouth the store that treated me poorly.  I was not impressed, and suffice it to say I will not be going back.

From that store I went to Best Buy in Burlington to speak to the Geek Squad.  Even though my computer is not from their store (nor is it a model that they carry) they were willing to help me.  In the end I’m afraid they were not able to resolve my issue, but that was because there was a broken piece off a motherboard, and that is beyond the purview of what they should be able to fix.  However the fact that ‘Q’ spent an hour trying, and then refused to charge me for his time… well suffice it to say I will be going back to Best Buy in the future, and will happily recommend them to anyone who needs computer service in Burlington.

Thanks Q, and your entire team!


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