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A month ago I sat down with my Member of Parliament, the Honourable Karina Gould. Ms. Gould is a member of the Liberal Party, and is a very nice young lady who despite knowing I did not vote for her was happy to meet with me and listen to my issues.
I should mention that I have been a Canadian citizen since the day I was born, have been eligible to vote (and have voted) in Federal, Provincial, and Municipal elections for some 26 years now. Okay, I have missed a couple of Municipal elections, but excepting the election of Jean Chretien in 1993 (when I was living overseas) I have not missed a single Federal election.
Throughout my childhood because of my mother’s political activism I met many politicians (and future politicians). As an adult when I was in the army and then following my army service when I was in Security I met many more. Additionally I had not only signed petitions but I wrote letters to Members of the National Assembly (in Quebec), Members of Parliament, Prime Ministers, Presidents of the United States, and even two to successive Premieres of the Soviet Union.
It was not until the second month of my forty-fifth year that I made an appointment to sit down with my Member of Parliament to discuss issues. To be fair, I think I started the ball rolling in the tenth month of my forty-fourth year, as Ms. Gould is a busy lady… but that is understandable.
So one bright and sunny Friday morning last month I walked in to her Riding Office to speak with her.
I had met her before. Ms. Gould had made a number of appearances at events that I was at, and we had a couple of very nice conversations. She is really nice and easy to talk to… I suppose those are among the qualities that helped get her elected. I told her straight out that I did not vote for her in the last election, but that I would give her and her party leader a chance to earn my vote in the next one. I also told her that at some point I might make an appointment to speak with her… and finally I did.
We had a great conversation. We probably spent 25 minutes speaking while her aide took notes, and while I was certainly calling her and Prime Minister Trudeau out on something that offended me, it was still a cordial and friendly meeting with respect on both sides. If truth be told, I suspect she strongly agrees with my position, but has to toe the party line and so reserved any enthusiastic agreement she might have otherwise expressed.
I promised her I would blog about our encounter, and so I sat down to do so. Several times in fact. I have sat down on numerous occasions to write, and on at least three of these tries I wrote over five hundred words… and then erased them.
If you are a regular reader of my blog you will likely have noticed that it has been rather bare of late. The professional side of me – that is, the IT Professional – has been experiencing a drastic case of Writer’s Block. I have decided I would rather leave the page stagnant than publish the crap I have been able to write over the past few months. A product review here, a silly commentary on the US Elections there, but not much more. I did not even blog about the four magnificent concerts I have seen this year.
I have had no trouble writing about my meeting with The Honourable Karina Gould, Member for Burlington.
More than a decade ago I sought career advice from a man whom I still know and respect named John. He gave me plenty of advice, some of which I followed and benefitted from, some of which I did not and have suffered for. He is one of the people responsible for my blogging. He told me that I should be blogging, and not just for www.MITPro.ca. Hence MitchGarvis.com and later The World According to Mitch was born.
The other bit of advice that stuck – and which I remember although I have not always followed – is to keep the politics out of it. I think that overall I have done a decent if not a complete job of this. My politics – especially on many of the world’s hot-button issues – are strong and fervent, and I will gladly discuss and debate them over a beer at the pub, or better yet over a cigar. However my days of writing political opinion pieces – as I have over the years – are for the time being behind me.
And so we come to this productive and enjoyable meeting with The Honourable Member from Burlington. The topic was indeed one of the hot-button issues I was warned by John to avoid. How do I write about what we discussed without once again advertising my strong political opinions in a space that should be apolitical? Several times I sat down to write, several times I wiped my screen clear and promised to try again later.
I left the Riding Office with a Canadian flag and a pin. I left with the promise that Ms. Gould would speak with the Prime Minister and get the answers I seek. I left with the intent of writing strongly and learnedly of this positive meeting. The promise and the intent remain unfulfilled… although I am patient and assume that for a freshman MP to get time with the Prime Minister may take time, and so I hope that her promise will indeed be fulfilled.
The Writer’s Block remains, and over the next few weeks I hope to break it. I make no promises, except that if you reach out to me I will try to reply. Have a happy Friday, and a great long Labour Day weekend.
A couple of years ago I went to Montreal with my colleague Damir Bersinic to do a presentation at the Montreal IT Professionals Community (www.mitpro.ca). I was born in Montreal, and when I moved to Ontario in 2007 I found it interesting to see the point of view of the ‘Rest of Canada’. Nearly five years after my move and shortly before that visit to MITPro I wrote an article (in response to one in the Globe and Mail) called ‘Does Quebec Have a Future In Canada?‘
If I do say so myself, Damir and I rocked the show. We were discussing virtualization, specifically Microsoft Hyper-V, in the months prior to the release of Windows Server 2012. We were a hit, and that was reflected in our evaluation forms that the packed house submitted after the event… all but one.
One of the evaluation forms that was returned to us had a comment ‘you should blog about IT and keep your nose out of Quebec politics.’ It was actually written in French, and included a number of colourful words to go with it.
Now I should mention here that while I was there as support, it was Damir who was running the show; Damir was the speaker, I was only there for support (and we went for a really nice dinner that night). So why then should he get a negative evaluation from an attendee for something that I had blogged about?
If you enter the search term Quebec into the appropriate box you will find several articles return on my site, but only two have to do with politics – the one I referred to, and one about the Quebec student protests of 2013 (see article). Having recently spent a lot of time in the province of Quebec it is amazing to discover that any blog anywhere does not focus exclusively on the politics of that province, but there you go. Two articles in a decade of blogging.
However if you look at the title of this blog it is not IT According to Mitch, nor is it What Some People Think Appropriate According to Mitch. It is in fact The World According to Mitch, and as such I write not only about computers and IT, but about any number of subjects, from IT and virtualization to airplanes, food, hotel, travel, martial arts, and yes indeed language and politics. It is not only a professional blog (although it is certainly that) but a place for me to express my opinion about things that I observe during my travels through this world.
Starting tomorrow I have a series of articles that concern the politics of the Province of Quebec, as well as my observations of how the people are coping with the upcoming election. It will not all be pretty and it will not all be popular, but it is all according to me, and I thank you for your continued readership!
Over the past few days I have received an incredible number of you asking what happened, if I am okay, and if I will be alright. I can assure you I am. Let me explain.
A great many of you have known me as a Microsoft contractor. I have been for quite some time, first as a Virtual Partner Technology Advisor, then as a Virtual Technical Evangelist, and most recently as a member of the Server and Tools Business. So when e-mails to my @microsoft.com account started to bounce (Tuesday this week) a lot of people expressed their concern. I am quite touched by the outpouring of support!
I have always contracted to Microsoft through its Canadian subsidiary, Microsoft Canada. In September of this year I accepted a contract with Rakuten, Inc – a Japanese company – that would see me spending most of my time in Tokyo. Although we tried, there was no good way for Microsoft Canada to keep me on. It was not done maliciously – in fact, my skip-level (my manager’s manager) did everything he could to a) keep me on, b) communicate the issues with me, and then c) accommodate my request for a timeline extension.
So let me answer some of the ‘Best Of’ questions… the ones that seem to be coing up most often.
1. Did your decision to leave Microsoft have to do with being turned down for a particular position?
No. Although over the past year I have indeed been turned down for a position, it has worked out very well for me in almost every way imaginable. While taking that role would have been good for me, I have been able to grow in the direction I have wanted to grow. Because of my independence I have been able to accept the consulting project I am currently working on, which is one of the mot exciting projects I have worked on in years.
2. Did you leave Microsoft because of a disagreement?
No… and yes. I suppose in the end we disagreed on geography – my consulting role needed me to be in Japan, and Microsoft Canada would have needed me to be in Canada. Other than that there was no disagreement whatsoever.
3. Did you leave because you did not like the direction in which the company was heading?
Not at all. In the army I topped out at Staff Sergeant, and as such I learned quickly that some things were above my pay grade. At Microsoft that was the case as well – I know that a lot of things are out of my control, but I also knew that whatever direction the company would take, my position (should I have elected to keep it) was safe. Whatever decisions the company made, as a VMware Compete expert I was reasonably safe 🙂
4. Do you feel any disdain toward Microsoft, Microsoft Canada, or anyone you worked for or with?
ABSOLUTELY NOT. I loved working there, and while I may have had the occasional issue with someone they were always resolved.
5. Did you leave Microsoft to work with competing technologies?
NO. Although over the past couple of weeks I have made a habit to wear my non-Microsoft branded shirts more than usual, I have not ‘gone over’ to any other competing technology. With that being said, I am carrying an iPhone now not because I left Microsoft… because Windows Phone 8 is not available in Japan, and this is what the company I am working for gave me.
6. Will you be going back to Microsoft?
That is a very good question. What I once thought of as my dream job no longer holds the same appeal to me. With that being said, there are a lot of jobs at Microsoft, and should the right opportunity present itself I would be glad to go back, either for the right contract or for the right full time position. However one thing is for certain: I no longer view Microsoft as the Holy Grail of companies. I think they are a great company to work for, but there are a lot of other great companies out there.
7. What will you miss most about it?
I had to give this question a little thought. My first knee-jerk reaction was the people, but then I realized that the people I got to know are still there, and are still available to me. I am still a Microsoft MVP, a Microsoft Certified Trainer, and an influencer. My friends are still my friends. When it comes down to it, I suppose what I will miss most is having Lync… having the ability to call my family from Japan was a great tool!
8. Any regrets?
None at all… for the remainder of my time in Japan I will continue to work closely with Microsoft, but not with the Canadian team. It is a really exciting project, and I would not trade it for anything.
I want to thank you all again for your concern and support, and hope to be able to continue working with you in the future!
As I walked down the gangplank toward my ‘home in the air’ for the next eleven hours I heard even before I could see her the head Flight Attendant on Air Canada flight 003 from Vancouver to Tokyo. She was on the PA system almost cheerleading her staff, and as I appeared she put on her game face… but not the one that I am used to.
As you know I fly a lot, and over the years have not had a lot of energetic and outwardly happy and excited flight attendants. It is not to say that any of them were bad or good, they were just for the most part very… professional is the word that comes to mind, but that would almost imply that Phaedra-Lynn Hicks is otherwise… and that would be far from the truth.
As the first passenger on board I had a lot of time to observe the crew as they welcomed the masses to the flight, and Phaedra, manning the forward hatch, was greeting everyone with a smile. I heard her joke with one young lady (who had purple hair) if her hair was natural, and how so many people asked if her blonde locks were natural or not. It set a humorous tone to the flight ahead.
“At this point you should be seated comfortably (or uncomfortably) in your seats with your tray tables stowed and your seat backs in the upright position.”
You might expect this sort of humour on some smaller airlines, but on Air Canada? It is rare, and it is no wonder that she has won almost every individual and team award that Air Canada awards, as well as a few others.
I have a confession to make. This is not the first time I have flown with Ms. Hicks, and I remembered both her smile and her attitude from my previous flight with her. As we had eleven hours together I asked her if she would mind talking to me for the blog, and she was delighted to.
As we were discussing the ‘interview’ she mentioned that I should check out the YouTube video that she made as a spoof. It is an Air Canada commercial (spoofed and unsanctioned) to the Call Me Maybe song. As I am still at 36,000 feet you can check it out for yourselves by searching YouTube for Air Canada Call Me Maybe. From what Ms. Hicks tells me if you are checking it out from a mobile device you will need to do it via Huffington Post. (Now that I am on the ground I checked it out, and while I suspect I am the last person on earth to hear that song from beginning to end, the video is great… and I recognize quite a few of the players!)
Phaedra started flying after a friend of hers – a flight attendant with an American carrier – suggested she apply. At the tender age of nineteen she says she applied, and for the interviews she bought a blue suit (a nice but very inexpensive one – budgets of nineteen years olds being what they are), put her hair up in a bun, and went into the interviews with the most positive attitude that the kid from Pierrefonds (the West Island of Montreal) could bring.
Three interviews and six weeks of training later Air Canada had their future best flight attendant on her maiden voyage.
I spent a lot of time chatting with Phaedra, and was able to interview her with the condition that her chain of command be able to vet the piece before it published. Unfortunately life (both hers and mine) got in the way, and the interview could not be vetted in time. As such I have removed my twelve questions and her answers from this piece. Hopefully one day I will be able to share them with you; I assure you they have been redacted, but not deleted entirely!
What I will say is that Phaedra was a pleasure to speak with. She gave thoughtful answers to every question I asked, and was quite clearly not just giving me the approved company answers. Of course, a couple of the questions I asked were probably not anticipated by the company. I am looking forward to flying with Phaedra again – I do not know when that will be, but hopefully soon. As she is based in Vancouver, she likely will not be on my next flight (Tokyo Narita direct to Toronto Pearson). I think, however, I have found yet another reason to stop in Vancouver when on my way to Asia.
When on the ground (wherever she is) Phaedra is an avid practitioner of Yoga. She is currently working toward the next level of certification (enlightenment?) that one can achieve as an instructor. If she is as passionate about yoga as she is about her work I have no doubt that she will pass with flying colours!
- SQ11: The Flight of a lifetime! (garvis.ca)
If I have been delinquent in my blogging over the past few weeks I apologize – I have been preoccupied with work. Overloaded may be a more accurate term, but that is no reason to neglect you, and I apologize for it. In my defense, I have a great article that was ‘in the can’ – all set to publish this past week. It has been delayed for legal reasons – or at least reasons that will cause me to rewrite much of it in order to protect the subject, a lovely and professional Air Canada flight attendant.
Sticking with the subject of air travel, I am currently on board an Airbus A380-800… the world’s largest passenger liner. A number of years ago I had the pleasure of circumnavigating the globe on a series of Boeing 777s and Airbus A330s, care of Air Canada, Air Malaysia, and Air France. On each of those flights I traveled in Executive First or First Class, and was extremely comfortable with both the seat (or in the case of Air Canada’s 777 the pod) and the service. We are still at the gate at Narita International Airport (there was a delay due to another aircraft) but so far I can tell you that this Business Class pod on the second floor of this mammoth aircraft is far and away the most comfortable and best equipped (as well as modern) one that I have sat in on any plane.
It may look like a regular seat at first glance, but looks are deceiving. When you realize that the width of the unit is twice that of my 14” widescreen laptop, and that even at my girth the seat width offers another foot of available space on the sides you will know that something is different. At 1m87cm I can still sit back and straighten my legs completely in front of me. This is what I call l a comfortable seat. Add to that the fact that I am sitting alone (the seat configuration on the second floor is 1-2-1, and I am in a window seat) and that the seat folds flat into a bed, and there is simply no way to call it ‘just a seat.’
When you build a plane this big, and are not trying to cram as many bodies into it as possible, you are able to give people more storage space than usual. Of course I have stowed both of my carry-on bags in the overhead compartment, but between my seat and the window there is a compartment that opens up and would allow me to store a lot more than just a laptop (which is, I confess, all I stored there as the plane took off). My tray table (9” wider and 4” deeper than my laptop) folds out of the armrest, and adjusts comfortably between myself and the console. Add to that the two drop-down drink tray panels in the console (one of which doubles as a mirror for those of us who might need to put on makeup), the glove compartment-like panel (big enough to put a smart phone, music player, and airline-supplied socks and eye mask), and the connectivity panel (with two USB ports, Ethernet, international electrical power) and I have to admit, this is a pod that someone put a lot of thought into.
Don’t get me wrong… the pods on Air Canada’s long-haul planes are great, but even with their diagonal ‘I am always sitting alone privacy’ design I still feel that these pods win out – especially (although not only) for a larger gentleman such as myself.
Although the movie that I chose to watch first is on Channel 2 of the in-flight entertainment system (a full 14” wide screen TV), I expect the next one I will watch is on 715… and unlike some systems that is inclusive – there are actually hundreds of channels on this plane. When the pilot told me to stow my laptop for takeoff I perused the printed guide for December. If you cannot find something that you are interested in watching then you are just not trying hard enough. I counted movies in at over a dozen languages including my three go-to languages of Hebrew, English, and French as well as Spanish, German, Portuguese, Italian, Chinese, Japanese, Korean, Thai, Arabic, Persian, and several others I could not identify. This programming includes movies, TV shows, music, and documentaries. There are games and programming for both kids and adults, and everyone in between (I noticed all eight Harry Potter movies available on one of the pages).
The controls for the entertainment system (as well as the seat/bed) are in the armrest, but easily ejected into a wired remote control. This will be useful when I do lay out – the TV adjusts down so you can watch it from a prone position. They DID think of everything!
One of the issues I discussed with my new Flight Attendant friend on the Air Canada flight was the changes in her profession, and how several years ago her looks (which by the way were quite intact) would have been an important factor for her to keep her job. From the looks of the crew on board this flight that is still the case on some airlines. Please understand that I am not saying that this is necessarily a good thing, but it has been apparent throughout the service that the cabin staff consists mainly of young, slim, very attractive people – both the male and female attendants by the way. However once you get beyond their looks you cannot help but notice that they are truly dedicated to providing the most comfortable travel experience possible. That includes, by the way, spending the time to talk and joke with you. They truly seem interested in each and every one of their passengers (or at least in me… which is truly unlikely).
After dinner I plan to go downstairs. The top deck is only Business Class, but downstairs has both the Economy Class and, of greater interest to me, the First Class Suites. I don’t know if I will be allowed to see inside one, but if I can I will report back to you. I expect that the cabin crew in Economy are not all that different from the ones in Business Class, but I will talk to that too.
Dinner was lovely. The appetizer was a traditional satay that the Flight Attendant promised would be the best I ever had. I thought back to the road-side spot of the variety that Bruce Cowper insisted I find when I was in Malaysia, and knew that would be a challenge, not to mention the lack of Tiger Beer. While it was not a spicy satay is was absolutely delicious. That was followed by a three shrimp salad with citrus, and then a grilled tournedos of beef with forest mushroom sauce.
Desert consisted of a bowl of Azuki ice cream with green tea sauce, a cheese plate, and a selection of fruit. In a word, scrumptious.
I did walk downstairs… twice. The first via the staircase in the aft of the cabin, which took me to the rear of the Economy Class section. Seating is 3-4-3, and I am glad to be up here… even though the seats down below look to be as wide as the Executive Class seats on an A320. The plane seems to be only half full – as it happens SQ11 originates in Los Angeles and stops over in Tokyo. As such you could see that many people downstairs were stretched out across their three or four seats to sleep.
I could not access the front of the plane from downstairs; I was however able to walk to the front of the upper deck and walk down into the Suites. I did not walk around much, but the Suites are very nice from what I was able to see… several inches more space than the Business Class pods. I saw one gentleman working at is desk, which looked as though he was working in a modern office.
Once my movie was over I decided to skip the second one and get some sleep. Unlike the seats on other crafts I have been on that lay flat, this one requires that you stand to fold the seat down into a bed. This was actually quite clever – rather than having to try to make your chair comfortable as a bed, it folds down and the back of the seat actually is a mattress – or at least has the look and feel of one. Hidden behind the seat waiting for you is a second full-sized pillow (there was already one on the seat) and a blanket. I admit I did ask the flight attendant for help turning it down, and once I was settled in I closed my eyes for a four hour siesta – in a completely darkened plane where the eye mask provided was actually unnecessary.
Also interesting about the pod is that there is a complete second seatbelt to secure you when you are lying flat, which is much more comfortable than having to work with the same belt positions as when you are seated. I kept mine loose, which was helpful because I did toss and turn a little before falling asleep.
I felt a bit like a fool – I needed to call the flight attendant once again to turn my bed back into a seat, which she pleasantly and mercifully assured me happens all the time.
Before I lay me down to sleep I first decided to siphon some of the plane’s electricity; I plugged my Nokia Lumia 920, my Apple iPhone 5, and my Microsoft Surface Pro into the panel. So naturally now I checked the power levels of all, and was pleased that the two smartphones were completely charged, and only slightly disappointed that the Surface Pro was not. I had placed it into the armrest-adjacent storage that I mentioned, and when I closed the hatch it disconnected the power cable from the adapter. Oh well, at least my Lenovo still has juice!
The pilot just announced that we are about 45 minutes from Singapore Changi airport, and he turned on the cabin lights. We are going to have to fill out Immigrations forms, even though I am not leaving the airport. While I was not listening too closely, I did not hear him advise us not to chew gum while in Singapore – which I know to be a criminal offense thanks to my old friend Bill Sourour. Not strictly in anticipation of that I did not bring any gum with me, so if I get a hankering for a piece while there I will have to purchase it on the black market.
The flight attendant just came by and told me that as I am not leaving the airport I will not have to fill out the form. One less thing.
I went to the washroom to freshen up. In order to get a decent sampling to report to you, I have used washrooms at the front, middle, and aft of the craft. All three are huge (by airplane standards) and very comfortable. Additionally they each have supplies that I am not used to seeing on airplanes – toothbrushes and toothpaste, hair brushes/combs, and razors with shaving cream. I know why the last is not freely available on North American flights, but the other bits are usually given out in the Business Class kits that we receive when boarding. I had been surprised that the kits only contained slippers and the eye mask, so this was a pleasant discovery. While I did not feel the need to shave (I probably should have… if only to make a good impression on the shopkeepers at Changi) I did desperately wish to brush my teeth and comb my hair. Four hours of sleep will make your mouth taste foul even absent the wonderful meal (and several glasses of champagne), and lying flat on an actual bed with real pillows tends to result in bed-head. I will shower when I get into the Air Singapore lounge in Changi, but for the time being these amenities were a welcome relief to a weary traveler.
With thirty minutes left in the flight one of the flight attendants asked why I was typing and not relaxing. I told her that I was writing a piece about the flight, and she and all of her colleagues got very excited about this. They asked a bunch of questions (including whether I mentioned the satay) and I answered them all. After all, how often does a guy like me have the complete undivided attention of so many beautiful young ladies? J
At the end of the flight I was torn – on the one hand it is always great to get off an airplane, and on the other hand you don’t want great experiences to end. This one did, as they all must, for now. After a six hour layover I am getting onto another Singapore Air flight – this time a Boeing 777 – bound for Sydney. It will be an interesting comparison, and one that I look forward to. In the meantime it is nice to relax in the lounge (after a much needed shower and breakfast). Shortly I will head down and peruse the duty-free shops, if only to get some exercise today.
Thanks for reading, and see you soon!
Wednesday morning I was sitting at my desk when a pop-up appeared on my screen. It was actually an Internet Explorer window, and although it was written entirely in Japanese, I suspected immediately that it was a scam, a fraud, malware, or something. Why? It had a very old Microsoft logo on it (from the Microsoft Certified Partner days). I asked my boss to confirm, and he started laughing at me that the sites I was visiting were not secure. Since I was planning to re-image my system when I was back in Canada, I didn’t really worry about it.
As I sit in the airport lounge in Vancouver, I got a different albeit similar pop-up, this time in English (it is always nice when malware knows where you are…)
1) Legitimate programs do not display their warnings in Internet Explorer. They would have their own windows appear.
2) I do not use a product called Advanced System Protector. That being the case, if it were legitimate (it is not) it would still have no business scanning my system.
My recommendations? firstly do not click in the window. The only place you should click is in the upper-right hand corner… the X. Note that they are sneaky buggers… under the real X there is their own X, which would have you clicking in the window. Do not be fooled.
Once you close the window, make sure you run your legitimate anti-malware system – do a complete system scan. It is not necessary in my case because I simply shut down the machine, and the next time I turn it on I will re-image it (format it and re-install Windows). However most of you will not want to do that… and yes, you do have malware in your system.
In response to a series of articles I wrote recently about my laptop bags (What IS your laptop bag) and about my luggage (The Price of Quality) I was recently called an elitist snob. “Mitch, it is fine that you want to spend hundreds of dollars on your laptop bags, but in all fairness you are given most of your bags, and most of your readers have to buy their own, and investing hundreds of dollars for Briggs and Riley, Ogio, and Brenthaven is just not worth the money to most of us.’
I obviously understand how this reader feels. I am not ignorant to the costs, and do realize that even $100 is a lot to spend on a laptop bag. With that being said, shortly after writing those articles I decided to buy two new laptop bags – both Briggs and Riley – for my trip to Japan. For one thing I knew that I wouldn’t be able to simply switch out my bags as desired here – I didn’t want to bring more that I had to – and also I wanted to come into my client’s office without blatantly advertising for Microsoft – or for anyone else for that matter.
I was not going to respond to comment. After all, it was said to me by someone in passing, and mostly tongue in cheek. However this afternoon, as I walked from my hotel the my office, I was reminded why I would rather spend money on a good bag then buy a cheap one. As I walked through the bus terminal in front of my hotel a gentleman was walking the other way, laptop bag over his shoulder. When we were about fifteen feet apart when I saw the strap of his shoulder strap snap – more accurately, the clip that connected the bag to the strap did. The gentleman was walking at a bit of a clip, and try as he might to catch it, we both watched on helplessly as his bag smashed to the pavement and bounced a couple of times.
He picked it up, and just as I would have he opened it up to see what damage was done to his laptop. As I expected the screen was shattered, and that was even before he could check to see if the hard drive or motherboard were damaged. I felt bad for the guy, and hoped that a) it was a corporate laptop, and b) that there would not be any severe repercussions to damaging it. I do know that losing a corporate laptop is a severe offense, but that is primarily because of corporate data.
The deja vu was immediate, strong, in my face. I was transported back to the day that my customer’s daughter asked me for a favour.
Nearly ten years ago I was still an SMB consultant in Montreal, and I had a client that manufactured suits. At the time they were one of the most respected names in men’s suits in Canada – although I was glad to have them as a client, I could never have afforded one of their suits. Michael, one of the two brothers who owned the company had hired me to review their infrastructure. However on this particular day his daughter was in with her brand new laptop that she had spent the last week infecting with malware. She was livid that her $3000 laptop was running so slowly. I couldn’t blame her… except I knew what the problem was. After consulting with her father she asked if I would mind taking it with me to clean up from my office. No problem.
She packed the laptop away in her carrying case and handed it to me. I headed to my car because I had another appointment – a meeting with a colleague. We were going to meet at the Place Vertu Shopping Centre for coffee. I arrived at the mall early, and decided that I would take the laptop with me, both because I hated leaving anything of value in the car, but also because since I was early I could start working on it while waiting for Adam. I locked the car and slung the very inexpensive carrying case over my shoulder. As I was walking through the mall towards the cafe it happened… without warning my shoulder became much lighter as the strap broke and the laptop bag crashed to the floor.
I was mortified. I knew not only how proud she was of her laptop, but also how much she (read: her father) had spent on it. They had both made a point of calling attention to the fact when I was in the office, either to show off (more likely) or possibly to remind me to be careful with it (less likely). I immediately snatched it up and ran to the cafe. When I opened it up my worst fears were realized… the screen was smashed and shattered.
While they have come down in price since, at the time the replacement cost of a 17” laptop screen was well over $1000. I know this because after my meeting with Adam I went back to my office and called the manufacturer, who quoted me the price. It would take me several days to earn back that money, and I was living on a shoestring budget as it was (this was when I was still supporting myself AND my ex-wife).
That afternoon was quite unproductive. I spent most of the time in my office lamenting the predicament I was in. But then I realized the dichotomy: Why would someone spend $3000 on a laptop, only to carry it around in a $15 case? This was a very delicate (and relative to modern laptops heavy) piece of expensive equipment. Why wouldn’t the owner (who needed all of that horsepower like a fish needs a bicycle) not spend the extra $75-$100 to get a proper case that was meant to support it.
Two phone calls that day saved my bacon. The first was to the company that imported the bag. They were a local company, and somehow I got in touch with someone there who had the authority to realize that they might be liable. They agreed to work with me to cover at least some of the costs. The second call, once that was done, was to the manufacturer. I told them what happened, and when I read off the serial number they told me not to worry, the owners had bought the complete care warranty. In the technician’s words, ‘If someone throws their laptop off their balcony into the swimming pool and then shoots it through with a 12-gauge shotgun, it would still be fixed or replaced at no cost.’ He scheduled a technician to meet me at the client’s offices the next morning.
I was relieved. I was thrilled. I was elated! I also decided, right then and there, that forevermore I would never again skimp on carrying cases for laptops. I wouldn’t throw them in a gym bag, I wouldn’t buy cheap crap. I would always make sure that I bought high quality bags, and recommend to others that they do the same.
So to my friend, colleague, and reader I say this: I am not an elitist, nor am I a snob. I am a pragmatist who knows that spending a little more can save you a lot more in the long run. For me it has never been about style, fashion, or bragging rights – anyone mildly familiar with my wardrobe would laugh at those options anyways – but rather about practicality – how comfortable and utilitarian the bag is, as well as how well protected, and most importantly how well made.
With that my friends, it is Friday and I want to wish you all a great day, and a wonderful week-end.